Budapest, March 28, 2025 – The Hungarian Competition Authority (GVH) has initiated a follow-up investigation into Wizz Air's compliance with its prior commitments. In a competition supervision proceeding concluded in 2019, the airline undertook a compensation package totaling approximately HUF 250 million, along with several specific measures rendered binding by the Competition Council of the GVH. With the five-year fulfillment period now expired, the GVH is verifying adherence to these requirements.
In the summer of 2019, the GVH concluded a competition supervision proceeding identifying several misleading practices by Wizz Air Hungary Zrt. (Wizz Air) related to its Wizz Flex flight supplement service. The company offered commitments, which the Competition Council of the GVH accepted and rendered binding.
Wizz Air undertook to
- providing approximately HUF 250 million in total compensation to consumers who used the Wizz Flex service since 2010. This compensation was credited to their Wizz accounts, and consumers had five years to utilize it or request cash conversion by submitting bank details;
- after five years, transferring the value of any unused credits to the SOS Children’s Villages Foundation;
- modifying its information practices related to the Wizz Flex service to clarify its content;
- supporting comprehensive, straightforward, and consumer-friendly use of the service through IT developments.
- launching a targeted educational campaign on air passenger consumer rights.
The Hungarian Competition Authority will thoroughly examine the undertaking’s fulfillment of commitments rendered binding by the GVH in each case. The authority reminds businesses that they must fully and accurately comply with obligations stipulated in GVH decisions and provide appropriate evidence of compliance within specified deadlines. Failure to do so or to submit proof may result in the Competition Council of the GVH imposing a substantial fine on the company concerned.
The national competition authority is currently conducting several competition supervision proceedings against Wizz Air. On 31 January 2025, the GVH announced that the airline had withheld key information on free online check-in, resulting in additional passenger costs. Wizz Air acknowledged the issues and committed to compensating several thousand consumers – totaling over HUF 80 million, claimable in cash. The GVH will also monitor implementation of this commitment too through a follow-up investigation.
The official registration number of the case is VJ/19/2025.
GVH Press
Further information:
Bálint Horváth, Head of Communication +36 20 238 6939